FREQUENTLY ASKED QUESTIONS
Yes, absolutely! We strive to provide accurate product images and descriptions. However, please note:
- Color Variations:Â Slight color differences may occur due to different monitor settings, lighting conditions, or photographic techniques. We recommend checking product descriptions for detailed color information.
- Quality Guarantee:Â All products are photographed from our actual inventory. What you see is what you get in terms of design, style, and quality.
- Size & Fit:Â Product dimensions and size charts are provided to help you make informed decisions. Please refer to our size guide before ordering.
Finding the perfect fit is crucial for comfort:
- Size Charts:Â Every product page includes detailed size charts with measurements in inches and centimeters
- Measure Your Feet:Â Measure your foot length from heel to toe and compare with our size guide
- Customer Reviews:Â Read reviews to see if products run large, small, or true to size
- Brand Variations:Â Different brands may have slight size variations - always check the specific product's size chart
- Size Exchange:Â If the size doesn't fit, exchange within 3 days (exchange charges apply)
Need Help? Contact our customer service team with your measurements, and we'll recommend the best size for you!
Before Shipment:
- Contact us immediately at +880 1999991496 or bssleathers@gmail.com
- Orders can be modified or cancelled within 2 hours of placement
- Full refund for cancelled online payment orders (processing time: 7-10 days)
- No cancellation fees for orders cancelled before processing
After Shipment:
- Orders cannot be cancelled once shipped
- You can refuse delivery (delivery charges will apply)
- You can return the product after receiving it (within 7 days)
Tracking your BSS Leather order is easy:
- Tracking Number:Â You'll receive a unique tracking number via email and SMS once your order is dispatched
- Website Tracking:Â Visit our website, go to "Track Order" section, and enter your tracking number
- Courier Website:Â Use the tracking number on your courier partner's website/app for real-time updates
- SMS Updates:Â Receive automatic SMS notifications at key delivery milestones
- Customer Support:Â Call or WhatsApp +880 1999991496 for tracking assistance
Note: Tracking information may take 12-24 hours to update after dispatch. If you don't receive tracking details within 48 hours, please contact us.
Returning items at BSS Leather is simple and hassle-free:
Return Eligibility:
- Items must be returned within 7 days from delivery date
- Products must be unused, unworn, and in original condition
- Original packaging, tags, and labels must be intact
- Original invoice/receipt must be presented
Return Process:
- Option 1 (In-Store):Â Visit any BSS Leather showroom with your product and invoice for immediate processing
- Option 2 (Online):Â Email us at bssleathers@gmail.com with your order number and reason for return. We'll provide return instructions
- Option 3 (Courier):Â Send the product via courier to our address (courier charges apply)
Refund Timeline:Â Refunds are processed within 7-10 working days after receiving and inspecting the returned product.
For complete details, please visit our Return & Refund Policy page.
Yes! We have 4 showrooms across Dhaka:
Store Locations
Why Visit Our Stores?
- Try before you buy - Perfect fit guaranteed
- Expert staff assistance and styling advice
- Exclusive in-store promotions and discounts
- Immediate product availability
- No shipping charges or waiting time
We offer multiple convenient payment options:
- Cash on Delivery (COD):Â Pay in cash when you receive your order
- Mobile Banking:Â bKash, Nagad, Rocket - Pay directly through your mobile wallet
- Credit/Debit Cards:Â Visa, MasterCard, American Express accepted
- Internet Banking:Â Direct bank transfer through online banking
Payment Security:Â All online payments are processed through secure, encrypted payment gateways. We DO NOT store your card information.
