Privacy Policy

1. Information We Collect

Personal Information

When you place an order or register on our website, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through payment gateways)
• Order history and preferences
• Account login credentials (if you create an account)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Device information (type, operating system)
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and cookies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, arrange delivery, and communicate about your purchases
• Customer Service: To respond to your inquiries, provide customer support, and resolve issues
• Account Management: To create and manage your account, if you choose to register
• Payment Processing: To process payments securely through our payment partners
• Marketing Communications: To send you promotional offers, new product announcements, and special deals (only with your consent)
• Website Improvement: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against unauthorized access

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with:

Service Providers

• Delivery Partners: Courier services who deliver your orders
• Payment Processors: bKash, Nagad, banks, and payment gateways to process transactions
• Technology Providers: Website hosting and maintenance services
• Marketing Services: Email and SMS service providers (only for communications you’ve opted into)

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through trusted payment gateways
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, login)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Objection: You can object to certain processing of your information
• Data Portability: You can request a copy of your data in a structured format
• Withdraw Consent: You can withdraw consent for marketing communications at any time

To exercise these rights, please contact us at bssleathers@gmail.com or +880 1999991496.

7. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or notifications about:

• New product launches and collections
• Special offers and discounts
• Seasonal sales and promotions
• Company news and updates

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Replying “STOP” to SMS messages
• Contacting our customer service
• Updating your account preferences

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Order information: Retained for at least 3 years for accounting and legal purposes
• Account information: Retained until you request deletion or close your account
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Typically retained for 2 years

9. Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media, payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information is primarily stored and processed in Bangladesh. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Significant changes will be communicated through our website or via email.

13. Contact Us

14. Governing Law

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.