Refund and Returns Policy

Exchange Policy

We want you to be completely satisfied with your purchase. If you receive a product that doesn’t fit properly or has a manufacturing defect, we offer exchanges under the following conditions:

Exchange Process

1. Contact Us First: Call us at +880 1999991496 or email bssleathers@gmail.com within 7 days of receiving your order. Please provide your order number and explain the issue.
2. Do Not Return Without Approval: Keep the product with you and wait for our customer service team to approve your exchange request. Do not return the product without authorization.
3. Exchange Approval: Once approved, we will arrange for the exchange. We will send you the replacement product via courier.
4. Product Swap: When the courier delivers the new product, they will collect the original product from you. The courier will verify that the product meets our exchange criteria.
5. Delivery Charges: For size exchanges, you will only need to pay the delivery charge for the new product (typically 60-120 BDT depending on location). For defective products, we will cover all costs.

Reasons for Exchange

Refund Policy

Important: BSS Leather operates on an Exchange Only basis. We do not offer cash refunds for online orders. However, we will process refunds in the following exceptional circumstances:

• If we cannot provide a replacement product due to unavailability
• If you received a defective product and do not wish to receive a replacement
• If we made an error in processing your order that cannot be rectified through exchange

Refunds will be processed within 7-14 business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method:

• bKash/Nagad payments: Refunded to the same mobile number
• Card payments: Refunded to the original card (may take 7-14 banking days)
• Bank transfers: Refunded to your bank account (please provide account details)
• Cash on Delivery: You will not be charged

Defective Products

If you receive a product with a manufacturing defect, please contact us immediately. We will:

• Arrange for free pickup of the defective item
• Send you a replacement product at no additional cost
• Process the exchange within 5-7 business days

Please note: We cannot accept returns for damage caused by normal wear and tear, misuse, or improper care of the product.

Showroom Purchases

For products purchased directly from our showrooms:

• Please inspect the product carefully before leaving the showroom
• Exchanges are available within 3 days with original receipt
• Product must be unused and in original condition with tags
• Visit any BSS Leather showroom for exchange (bring original receipt)

Size Guide Recommendations

To avoid size-related exchanges, we strongly recommend:

• Checking our size guide before ordering
• Measuring your feet according to our instructions
• Contacting customer service if you’re unsure about sizing
• Visiting our showroom to try products before purchasing online

Care Instructions

To maintain the quality and longevity of your BSS Leather footwear:

• Clean with a soft, damp cloth regularly
• Avoid prolonged exposure to water and excessive moisture
• Store in a cool, dry place away from direct sunlight
• Use shoe trees or stuff with paper to maintain shape
• Apply leather conditioner periodically to keep leather supple
• Avoid wearing the same pair of shoes on consecutive days

Proper care will help ensure your footwear lasts longer and remains in excellent condition.

Contact Us for Returns & Exchanges